HR TECHNOLOGY IMPLEMENTATION VALUE SURVEY
To get started, please tell us about you and your company.
First Name
*
Last Name
*
Title
*
** Select One **
C-level
Vice President
Director
Manager
Other
If "Other" title, describe
Company
*
Industry
*
** Select One **
Areospace and Defense
Automotive
Chemicals/Petroleum
Consulting Services
Consumer Products
Education - Public & Higher Ed
Electronics
Energy & Utilities
Federal - Civilian
Federal - Defense
Financial Services
General Manufacturing
General Non Profit
Healthcare Services
High Tech Manufacturing
Insurance
Legal
Life Sciences/Pharma
Media & Entertainment
State & Local Government
Software Development
Telecommunications
Travel/Transportation/Hospitality
Retail/Wholesale
Other
If "Other" Industry, describe
Workforce headcount
*
** Select One **
< 100
100 - 500
501 - 1,000
1,001 - 5,000
5,001 - 10,000
> 10,000
E-mail
*
Dept you reside in
*
** Select One **
HR
IT
Other
If "Other" Dept, describe
Primary Phone
Alternate Phone
Preferred method of contact
** Select One **
Email
Phone
Choose the system category that best describes your implementation.
Core HRMS
- management of personnel data, time keeping, leave management, payroll, and benefits administration
Service Delivery Support
- HR portals, employee and manager self-service, call tracking, case management, HR knowledge management
Strategic Talent management
- recruiting, performance, succession, learning, competencies, comp/salary planning
Workforce Management
- workforce planning, labor scheduling and forecasting, contingent workforce management
Business Intelligence
- analytics, dashboards
Social Networking/Media
- profiles, blogs, wikis, task management, tagging, microblogs, communities, knowledge sharing
Choose category
*
** Select One **
Core HRMS
Service Delivery Support
Strategic Talent management
Workforce Management
Business Intelligence
Social Networking/Media
Other
If "Other" category, describe
Product/Vendor
*
Solution type
*
** Select One **
SaaS subscription based
Licensed on-premise
Licensed hosted
Outsourced (including processes)
Custom developed solution
How would you weight the importance of each of these elements in evaluating the success of your implementation?
*
1. Functionalty/Features of the system
%
2. System adoption by targeted users
%
3. Impact of system on business operations <
%
4. Cost and time to implement
%
5. Reporting and information access
%
6. On-going maintenance and support
%
Total
%
Regarding functionality/features of the system and user adoption ...
How much of the system's functionality is being used?
*
> 80%
20% - 80%
< 20%
Are features functioning as expected?
*
Yes, to a great degree
To some degree
Functionality is not operating as expected
If not functioning as expected, please comment.
Level of customizations?
Few to no customizations necessary
Moderate customizations
Extensive customizations
Extent of targeted user adoption?
*
> 80%
20% - 80%
< 20%
Is additional functionality being planned?
** Select One **
Yes
No
If "Yes", please describe
Regarding system impact on business operations ...
What impact has the system had on business operations?
*
Favorable impact
No impact
Negative impact
Please comment on business impact. For example, if "Favorable", how so?
Was a formal change management and communications process used?
** Select One **
Yes
No
How was the process managed?
** Select One **
Managed internally
Outside party engaged
If the process was managed "Internally", by whom?
** Select One **
HR
IT
Shared
Other
If the process was "Shared" or "Other", please describe
Regarding cost and time to implement ...
When did you go live - quarter and year, as in 'Q2, 2009"?
*
How long was your planned implementation?
*
** Select One **
Within 6 months
6 - 12 months
12+ months
Did you implement within your original budget?
*
** Select One **
Yes
No
If "No", in what phase(s) did you encounter cost overruns? Check all that apply.
Requirements
Development/configurationn
Test
Training
Rollout
Describe cost overruns encountered
Did you implement within your original timeline?
*
** Select One **
Yes
No
If "No", in what phase(s) did you encounter delays? Check all that apply.
Requirements
Development/configuration
Test
Training
Rollout
Describe delays encountered
Regarding business information and how it is accessed ...
What is the impact on information available in the sytem for making decisions?
*
More information is available
No change
Less information is available
Please describe
How has access to information been impacted by the system?
*
Positively - information is easier to get at
No change
Negatively - information access is more difficult
What channels for information access are being used?
Standard production reports
Ad hoc/on-line queries and reports
Dashboards and other graphical displays
OLAP tools (for data analysis)
Data extract tools
Other
If "Other", please describe
Regarding on-going maintenance and support ...
To what extent did you retire redundant systems?
Met target for retirement of redundant systems, or not an issue
Some redundant systems retired, but did not meet target
Significantly missed target for retiring redundant systems
What is the impact on integration with other HR and supporting systems?
*
Significantly improved
Some improvement
More complex and time consuming
On-going support, either by internal or external resources has ...
Descreased significantly with this solution
Decreased, but not to a great extent
Seen no change, or has actually increased
In conclusion, please answer these questions and provide any other comments you wish to share about your implementation.
Does this system enable your HR organization to be more effective and efficient in delivering services?
*
** Select One **
Yes
No
Not applicable
If "Yes", how so?
If "No", why not?
Does this system enhance your workforce's ability to drive revenue and growth?
*
** Select One **
Yes
No
Not applicable
If "Yes', how so?
If "No", why not?
Did you achieve your business case for implementing this system?
*
** Select One **
Yes
No
If you wish to share it, please summarize your business case for this implementation.
Other comments you wish to share.
When you are finished with your selections select "Submit" to send us your answers.
